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Support Center

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.

Withdrawing Funds

Where can I find my banking information?

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:
United States check with bank details

Canadian Accounts:
Canadian check with bank details

Tracking Your Payment / Transfers

What do the payment status descriptions refer to?

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

What is a Receipt ID?
The Receipt ID is a record of the transaction which can be referenced when contacting customer support.
It is past the estimated deposit date. Why haven't I received my funds?

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

Why am I getting multiple emails?
If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

Customer Support

How do I contact Customer Support?
Please refer to the Support tab at the top of the page for support hours and contact information.

Contact us:

Email Support

You can reach us by email at support@mail.hyperwallet.com or by using the form below. Include your Unique Ticket ID and email address used when registering with CD PROJEKT in all correspondence.

Telephone

Live customer service representatives are available for support:

English: Monday - Friday: 08:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT 
Spanish: Monday - Friday: 08:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT 
French and Mandarin Chinese: Monday - Friday:  08:00 AM - 5:00 PM PT

  • U.S.A. / Canada Toll Free: 1-877-546-8220
  • Worldwide: 1-604-638-6657

Chat

Chat support may be available if offered by your company. Please be sure you’re logged in to take advantage of our live chat feature. If you’re logged in already, look for the chat icon in the bottom-right corner of the page.